Leeds YOS aims to provide a high quality service. However, sometimes things can go wrong and mistakes are made. If things go wrong we would like to hear from you so that we can put them right. Similarly if things go well we would like to hear from you too.

If you have any comments to make – good or bad – then please let us know. Your comments will be used to help us improve and develop the services we provide. If you need help to do this you can ask a relative or friend to act on your behalf. We can provide an interpreter if necessary.

Complaints

You can make a complaint if:

• You feel there has been unreasonable delay in providing a service

• You feel our staff have been rude or impolite

• You feel the quality of the service provided has been unsatisfactory

• You feel you have been discriminated against or treated unfairly

• You do not agree with a decision that affects you or your young person

You can make a complaint in one of the following ways:

• Talking to the person providing a service to you

• Contacting the team manager by telephone or letter

• Using the YOS email address - leeds.yos@leeds.gov.uk

Most complaints can be resolved at an early stage and they will be dealt with in accordance with the new Children Act 1989 complaints for children and young people. All YOS managers have a copy of the guidance which also outlines a process for dealing with complaints that may need to be referred to the Head of the YOS, or to an independent investigation officer. If you are not happy with the way your complaint has been dealt with you can request that it is taken further in the process.

Compliments

We are always glad to hear from people who want to compliment a particular member of staff or service that they have received. You can let us have your comments in any of the ways listed above.

This information is also available here as a PDF